As an ecommerce platform with an affiliate marketplace, Breadwave relies on the Return and Subscription Cancellation Policy to ensure customer satisfaction with every purchase and provide protection to our sellers and affiliates.

This Return and Subscription Cancellation Policy (Policy) is part of, and incorporated within, the Breadwave Client Contract. As a condition of registering with Breadwave and using the Breadwave Services, you expressly acknowledge that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Policy or any part of it, your sole remedy is to cease all use of the Breadwave Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Policy.

Reasons Why a Customer May Request a Return or Subscription Cancellation
Breadwave has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, Breadwave reserves the right to reverse a sale for the following reasons (list non-exhaustive):

- If the customer provides a valid reason for requesting a return within the time frame permitted in the applicable Seller Return Policy;

- If the seller of the product requests a return on the customer’s behalf within 7 days of purchase;

- If the customer provides a valid report that the charge was fraudulent or unauthorised;

- For any other reason Breadwave deems appropriate.

Breadwave’s Return Policy:

Breadwave will, at its discretion, allow for the return or replacement of any product within 24 hours from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 7 day return period.

In some cases, Breadwave allows sellers to offer return policies that may allow for returns outside of the 24 hour window. Please be sure to refer to a seller’s return policy before purchasing for their full return policy.

Breadwave’s Subscription Cancellation Policy:
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s payment account. The cancellation of a recurring billing product does not generate a return - it will only stop any future payments from occurring.

The Refund Process:
When a customer contacts Breadwave by phone or online to request a return, our service and support staff attempt to provide the customer with sufficient instruction, customer service, and/or support. However, in some cases a customer may find a product unsatisfactory for reasons that are beyond the control of Breadwave. In these cases, a return or cancellation may be processed.

If a return is approved by Breadwave, the money for the requested transaction is returned back to the customer, in part or whole. If the return request is for a recurring billing product, then the Breadwave Policy allows for the most recent payment to be returned.

Multiple payment returns can be provided as long as they are within the applicable Seller Return Policy. A return on a recurring billing product will also result in the cancellation of that subscription.

Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the customer must update their payment information in their Breadwave customer account (app.breadwave.com). Updating payment information for the return only works for recurring purchases. Returns cannot be issued for one-time purchases that have a closed account.

Due to the digital format of many Breadwave products, when a product is returned the customer retains the product and, in many cases, the customer has already received the benefit from the product prior to the return request. In such cases, Breadwave reserves the right to issue a return for less than the full purchase price.

The Seller’s Role in Handling Returns and Subscription Cancellations:
Breadwave Sellers are not permitted to make any guarantee that conflicts with the Breadwave return Policy. However, Breadwave allows each seller to determine the appropriate return and subscription cancellation policy for each of their products.This policy may also include product replacements and partial returns. Breadwave will allow for the return or replacement of any product purchased using Breadwave services in accordance with the applicable Seller return Policy.

For recurring billing products (subscription products), returns for more than one payment may be provided if requested within the time stated in the seller’s return policy. Any customer requesting a return after expiration of the return period set forth in the applicable Seller return Policy will be required to work directly with the seller for technical support or customer service. Sellers may request a return be issued on behalf of a customer for any purchase up to 7 days after the date of the Breadwave customer’s purchase.

Breadwave Sellers are required to provide customer support to customers by managing return requests through transaction tickets within their Breadwave account. Sellers that do not provide adequate customer service and neglect management of return request tickets may have actions taken against them, up to and including suspension of their account.

Returns and Commission:
Generally, when a customer requests a return, the full return is provided. Distributions from that sale that are revenue share based are debited back out of the corresponding seller and affiliate accounts. In the case of cost per action (CPA), only the seller will be debited the distribution from that sale. The affiliate is not debited.

Policy Abuse:
Customers requesting serial or repeated returns may be blocked from making further purchases using the Breadwave services. Customers that violate the terms of use of a product may have their right of return revoked for such product. Breadwave reserves the right to determine cases of policy abuse without the consent of the seller.

Note to Breadwave Clients:
This Return and Subscription Cancellation Policy is part of, and incorporated within, the Breadwave Client Contract. As a condition of registering with Breadwave and using the Breadwave Services, you expressly acknowledge that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the Breadwave Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.